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CRM Idol 2012: Lessons at the (Nearly) Halfway Point
It’s funny but every year, we learn something new about the thinking in the emerging business applications market by how the contestants line up in CRM Idol. We learn not only what interests them as a...
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The convergence of mobile and social: The next IT battleground
As companies seek to turn IT into a profit center and use new digital channels to operate their business, the vendor-imposed rules of mobile platforms are going to become a greater issue. The numbers...
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Dreamforce 12: Social business capabilities evolve in the cloud
By now you’ve probably heard some of the messaging coming out of Dreamforce 12, the enormous confab taking place this week in downtown San Francisco and being held by SaaS giant (and former industry...
View ArticleCRM Watchlist 2013: It all starts…now. The Finalists
Okay, ladies and gents, it’s time to get down. This is the first of the announcements after having been over let’s just say a large number of questionnaires with lots of pages (ranging from 9 to 56),...
View ArticleCRM Watchlist 2013: and now, the Winners!
This is it. We’re at now running the last couple of laps. Today, we are announcing the 2013 winners of the CRM Watchlist. I’m doing a lot differently than I’ve done in the past – and for the first...
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CRM Watchlist 2013: Sweetest Suites Part 2 of 3
Previously on CRM Watchlist 2013…. Second Annual Lifetime Achievement Award goes to IBM Institute for Business Value Sweetest Suites: Part 1 of 3 – salesforce.com and Microsoft The reviews keep rolling...
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CRM Watchlist 2013 Winners: Three Kings – Sales, Process, Analytics
Woody Allen has this great thing he says about immortality: “I don’t want to achieve immortality through my work…I want to achieve it through not dying.” I’ve come to the conclusion that my work on...
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Five Conferences 2013: SugarCRM next up
Overture Okay, this is apology #2 (or apology twice repeated). This is one of several technology conference “seasons” where they pile onto one another. Thus, as I’m writing this I’ll have been to five...
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Five Conferences 2013: Infor one and Infor all
Overture Okay, this is apology #3 (or apology thrice repeated). This is one of several technology conference “seasons” where they pile onto one another. Thus, as I’m writing this I’ll have been to 7...
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And the winners of the CRM Watchlist 2014 are….
As Matthew Mcconaughey said when he won the Golden Globe (and always says) “Alright, alright, alright.” Once again, y’all, it’s time for the CRM Watchlist to make its appearance among all the award...
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CRM Watchlist 2014: For the 1st time ever: The Watchlist Elite, Part II
The Elite Specialists Previously, we took on the Elite Generalists – salesforce.com and Microsoft as those companies who have huge impact in the business world in general. But impacting broad markets...
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CRM Watchlist 2014 Winners: Upgraded to a Suite: Part I
I have to admit, this year has been insanely difficult finding categories to group companies in and except for small few, I didn’t really. But I did find some – marketing, customer engagement, of...
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Setting the tone for 2015: CRM begat Social CRM which begat customer engagement
I used to spend a lot of time forecasting – “Here’s what I expect to see in 20-whatever.” Then I would look at how I did — and I had a good time both laughing at myself (for my errors) and patting...
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And the winners of the 2015 CRM Watchlist are…
The season is upon us. This year, 142 companies (out of 153 registrations) submitted their questionnaires. I have to say that there were some surprises, both good and bad. Winners that lost, winners...
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The CRM Watchlist 2015 Lifetime Achievement Award goes to CRM Magazine
Its now time to kick off the CRM Watchlist 2015 reviews with the Lifetime Achievement Award, This is arguably my fav. Know why? If you watch the Oscars, you will notice that a lot of the time the...
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CRM Watchlist 2015 Elites, Part 3: PROS
If you look at human beings, there is one thing and one thing only that we all have in common: We want to be happy. To each of us, the idea of happiness is different, how we choose to achieve it is...
View ArticleLiNC 2015: Lithium sticks the landing
I like stories with good endings – even better with good endings that imply great futures. Back in 1996, there was a great story at the Olympics that led to all kinds of nice things (see story below.)...
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10 trade show engagement techniques to maximize your limited time
C Murphy A lot of you just came back from CES — and were glad you went — or are really glad you’re back. Each year, a huge number of us attend trade shows — either just attend or exhibit or find...
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CRM Idol 2012: Lessons at the (Nearly) Halfway Point
It’s funny but every year, we learn something new about the thinking in the emerging business applications market by how the contestants line up in CRM Idol. We learn not only what interests them as a...
View ArticleClik here to view.
The convergence of mobile and social: The next IT battleground
As companies seek to turn IT into a profit center and use new digital channels to operate their business, the vendor-imposed rules of mobile platforms are going to become a greater issue. The numbers...
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